Thank you for choosing GNITE. We stand firmly behind the quality, safety, and scientific formulation of our premium dietary supplements. If you are not completely satisfied with your purchase, we are here to help you resolve the issue efficiently.

1. Return Window

  • We offer a 30-day return policy. You have 30 days from the date you received your package to request a return or refund.

2. Eligibility for Returns

To maintain strict health, safety, and hygiene standards for consumable dietary products, returns must meet the following criteria:

  • Unopened Items: Products must be unopened, unused, with the original outer safety seals completely intact, and in their original packaging.
  • Damaged or Defective Items: If you receive a product that was damaged during transit, has a broken safety seal upon arrival, or is defective, please contact us immediately within 48 hours of delivery with photographic evidence. We will arrange a free replacement or full refund.

3. Non-Returnable Items

  • Any product that has been opened, unsealed, or consumed (except in proven cases of defective manufacturing or adverse physical reactions verified by our support team).
  • Items purchased through unauthorized third-party retail channels or individual distributors.
  • Gift cards or promotional/clearance items marked as “Final Sale.”

4. Return Process

  1. Request Approval: Email our customer support team at [info@henrysfood.com] with your Order Number, name, and the reason for the return.
  2. Ship the Item: Once your return is approved, we will provide you with the return shipping address. Unless the return is due to our error (e.g., wrong item sent or defective product), the customer is responsible for paying the return shipping costs. We highly recommend using a trackable shipping service.
  3. Inspection & Processing: Once we receive and inspect your returned item, we will send you an email notifying you of the approval or rejection of your refund.

5. Refunds

If approved, your refund will be processed automatically, and a credit will be applied to your original credit card or method of payment within 5 to 10 business days, depending on your financial institution.